Do You Offer Insurance With Your Chicken Nuggets?

I overheard the most awesome conversation today while waiting for my order at Wendy's. A young father and his two year old son came in the door and walked up to the counter right next to me. The little boy was noticeably sad.

The Wendy's employee asked the dad if he would like to place an order. And the dad said, "Do you offer insurance with your chicken nuggets?" The employee at the counter responded, "Pardon me?" And the dad repeated his question the second time. The employee then said, "Could you please explain what you mean?" The dad then responded with the following story:

"We were on our way out to the car and our chicken nuggets jumped out of their box and ran away. Do you offer insurance?" The employee then said, "We sure do. We can fix you right up." At this the dad looked down to his son and said, "I told you that they wouldn't let a little boy go hungry!"

What an awesome response! What awesome customer service. That Wendy's employee saved the day for that little boy and created a memory that may last a lifetime. Good customer service rarely costs more money but it does require a little more time. It's placing yourself in the other persons shoes and asking yourself, "what's the right thing to do?"

Good customer service is always prepared to answer the most difficult of questions or problems - even "Do you offer insurance with your chicken nuggets?"

Which of you, if his son asks for bread, will give him a stone? Or if he asks for a fish, will give him a snake? If you, then, though you are evil, know how to give good gifts to your children, how much more will your Father in heaven give good gifts to those who ask him! So in everything, do to others what you would have them do to you, for this sums up the Law and the Prophets. Matthew 7:9-12